caiibmocktest.in

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Question 1 reset

For retail banking business which of the following segments are important?

Mass Market

Mass Affluent

Super Affluent

All the above

Question 2 reset

Which of the following is a characteristic of stand alone model for processing of retail loans?

No standardised approach

Better Understanding of the customer requirements.

Both the above

Question 3 reset

Which of the following is a characteristic of Centralised model for processing of retail loans?

Standardised approach.

Uniform and impersonal appraisal standards.

Quality will be uniform as the activity is exclusive.

Exclusive activity and hence will be more faster and professional in approach.

All the above

Question 4 reset

For designing retail banking products and services, Customers can be broadly grouped together based on their need pyramids.

False

True

Question 5 reset

For designing retail banking products and services, customers can be grouped together based on their income, age, geography, profession, gender and family size.

False

True

Question 6 reset

How many needs have been identified as per Maslow's Need Hierarchy Theory of Motivation?

Question 7 reset

Which of the following products match the physiological needs of a customer?

All the above

Core Saving Accounts

Personal Accident Cover

Housing Loans

Question 8 reset

Which of the following products match the security needs of a customer?

Fixed Deposit Product

Recurring Deposit Product

Both the above

Question 9 reset

Which of the following products match the social needs of a customer?

Car loans

Personal Loans

Consumer Loans

All the above

Question 10 reset

Which of the following products match the esteem needs of a customer?

Term Insurance Products

Second Housing Loans

Home Decor Loans

All the above

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