caiibmocktest.in

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Question 1 reset

Which of the following represents customers requirements about service quality from banks?

Reliability

Responsiveness

Assurance

Empathy

All the above

Question 2 reset

In the context of service quality responsiveness means which of the following?

Willingness to help customers

provide prompt service.

both the above

Question 3 reset

In the context of service quality, empathy means which of the following?

Making an effort to know customers and their needs.

Resolving customer's problems quickly.

Question 4 reset

Customers does not require which of the following from their bank/s for maintaining their accounts/relationship?

Right product mix, Right channel mix and adherence to the time prescriptions.

No Communication about the different products and services so that they are not bothered.

Question 5 reset

Which of the following is correct sequence regarding product life cycle?

Introduction, Growth, Maturity, Decline

Introduction, Maturity, Growth, Decline

Question 6 reset

Which of the following is correct about characteristics of a product?

Product refer only to tangible thing.

Product refer only to intangible thing.

Products are almost always combinations of the tangible and the intangible.

Question 7 reset

A customer attaches value to a product in proportion to which of the following?

respect received by the customer.

its perceived ability to help solve his problems or meet his needs.

Question 8 reset

Which of the following statements is correct regarding product life cycle of a bank product?

Product life cycle is different for different products

A product always travel through the product life cycle process.

Question 9 reset

In which of the following stage in product life cycle, the product becomes less attractive for the consumers resulting in drop in sales volume and profits?

Decline stage

Maturity stage

Question 10 reset

In which of the following stages in product life cycle, the product is likely to break even and start generating profits for the organization?

Introduction stage

Growth Stage

Time Over