caiibmocktest.in

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Question 1 reset

Which of the following is an ingredient of an effective marketing mix in retail banking?

Product and Price

Promotion and Place

People and Process

Physical evidence

All the above

Question 2 reset

Which of the following can be called as Promotion activity as part of Marketing Mix?

Personal Selling

Sales promotions

All the above

Question 3 reset

For delivering banking services, banks generally use how many channels?

Only one

Only two

Multi channels

Question 4 reset

Which of the following is a remote channel for delivery of banking services?

Mobile Banking

Internet Banking

ATM

Branch

Question 5 reset

How many attempts are allowed to customer to enter the correct PIN and if the same is not entered correctly in all these attempts, the card is confiscated?

Two

Three

Four

Five

Question 6 reset

ATMS are always complaint prone because of the break downs and cash out situations. These two faults would result in which type of risk for the bank?

Reputation Risk

Legal risk

Liquidity Risk

Question 7 reset

In case of failed ATM transaction, bank is required to credit the customer's account within ________ working days from the date of receipt of complaint by the bank.

Question 8 reset

In case of failed ATM transaction, if bank does not credit the customer's account within 7 working days from the date of receipt of complaint by the bank, the bank is required to pay _______ per working day for the period of delay.

Rs. 10

Rs. 100

Rs. 1000

Question 9 reset

The rationale behind RBI allowing cash withdrawal through Point of Sales terminal is:

to reduce pressure on ATMs

to reduce pressure on branches

to enhance financial inclusion

Question 10 reset

Which of the following risk is mainly faced by banks by appointing Direct Selling Agents?

Legal Risk

Market Risk

Reputational Risk

Time Over